Two ways to get support
Pay for a single call when something breaks, or cover your devices all year with an unlimited subscription.
Compare plans
| Plan detail | Pay per callFor a one-off problem | Unlimited subscriptionFor year-round peace of mind |
|---|---|---|
| Suits | Homes and offices with an occasional issue | Small businesses and busy households that rely on their devices every day |
| How you pay | For each support call, covering that issue only | One plan fee for unlimited support requests over the plan term |
| Ways to reach us | Phone, chat, email, ticket and remote support on both plans | |
| Onsite engineer | Available on request with either plan | |
Pricing depends on the number of devices and the support you need. Tell us about your setup and we will send a quote.
Ask for a quoteWhat happens when you contact us
The same four steps on either plan.
Tell us what is wrong
Call, message or raise a ticket with a short description of the problem.
A technician diagnoses it
We ask a few questions and, with your permission, connect remotely to take a look.
We fix it
Most issues are solved remotely in one go. If the hardware needs attention, we send an onsite engineer.
We check back
We confirm everything is working and close the request only when you are satisfied.
Questions and answers
Do I need a subscription to get help?
No. You can pay per call to have a single issue fixed. A subscription suits you if you want all your devices covered throughout the year.
How much does support cost?
Pricing depends on the number of devices, the kind of support you need and whether onsite visits are involved. Send us the details and we will reply with a quote.
Can a technician fix my computer without visiting?
Most software problems can be fixed remotely. With your permission, a technician connects to your screen and you can watch the work as it happens. If the hardware needs attention, we arrange an onsite engineer.
When can I reach you?
Any time. Support is available 24 hours a day, 365 days a year, by phone, chat, email and ticket.
Do you support customers outside India?
Yes. We support customers in India, the United States, the United Kingdom and Canada by phone, chat, email, ticket and remote support.
Do you sell equipment as well?
Yes. We supply laptops, desktop PCs, printers, scanners and anti-virus software, and we can set everything up for you.
Something not working right now?
A technician is available now, day or night. Call for the fastest help or email us the details.